Politics

Tesco delivery driver reveals worst part of the job and dreaded shopper phrase


A Tesco delivery driver has revealed the woest part of the job and opened up what is the most dreaded shopper phrase.

Documentary maker Paul Lang joined the supermarket chain in July 2020 as lockdown meant he couldn’t make films.

However, the 54-year-old describes his experience as a “privilege” and says it’s made him appreciate the people who do jobs we all take for granted.

His new career really opened his eyes the last 18 months and he’s come across some weird and wonderful things including a man in his 80s wearing a baffling outfit and he’s also discovered the four-word phrase that all delivery drivers absolutely detest.

He’s turned his experiences into a book, From Hollywood to Cricklewood: Delivering during a Pandemic.

“You have a unique window into someone’s life – it’s humbling, funny, sad, frustrating and a real privilege”, he told The Sun.

“One time a man in his eighties answered the door wearing rubber gloves, a face mask, a transparent apron and old flip flops held onto his feet by parcel tape – and nothing else. I didn’t quite know where to look.”

But for Paul, the worst part of the job is checking a customer’s delivery details and seeing a certain phrase.



A woman looking at dairy items in a supermarket
Not everyone has been able to get to the supermarket (stock image)

He said: “When you find it’s up four floors with no lift and you have 10 trays of food your heart sinks – I do dread the words, “4th Floor, No Lift”. 

“The same thing happens with water – gallons of it. Opening the van and seeing I have lots of trays of water does make your head drop as it’s so heavy.”

He says London traffic and stressed out drivers also make the job tough, but says he doesn’t rush.

And his biggest request to future customers? Make sure you put your house number on your front door, as many people don’t so he’s forced to check the bins.

Other Tesco staff have also shared some of the secrets of working at the store, and the things that really bug them.

But the main thing that gets on their nerves is when people are rude at the self-service tills, claiming that however annoyed the customer is – it’s nothing compared to how annoyed staff are.

“I hate them more than you do. And impatiently waving your product in front of the scanner isn’t going to make my life any easier.

“I hold the power to unlock these bad boys, and the red light flashing above you has already told me you need my help.”

And staff with that customers wouldn’t hover around them when they reduce prices, adding: “Those yellow stickers are coming out, and its like shoppers can smell them a mile off.”

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